LiveHelpAmerica Insights is a subscription based research product. As such, Company recognizes the uncertainties inherent in any analysis or information that may be provided as part of LiveHelpAmerica Insights, and acknowledges that LiveHelpAmerica Insights is not a substitute for Company’s independent evaluation and analysis, and should not be considered a recommendation to pursue any course of action.  LiveHelpAmerica shall not be liable for any loss, damage, actions or decisions that the Company may take based on its use of LiveHelpAmerica Insights (including, without limitation, any information or data contained therein, or provided to Company).  Company understands that it assumes the entire risk with respect to the use of LiveHelpAmerica Insights. LiveHelpAmerica provides LiveHelpAmerica Insights AS IS, and disclaims all warranties, whether express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purposes, and non-infringement.

LiveHelpAmerica Insights is a stand-alone offering, and any obligations LiveHelpAmerica may have under any Master Services Agreement or any other agreement in which LiveHelpAmerica provides hosted and/or professional services to Company (“Services Agreement”) shall not apply to Company’s use LiveHelpAmerica Insights. Notwithstanding the foregoing, LiveHelpAmerica may terminate all or a portion of the LiveHelpAmerica Insights services set forth in a LiveHelpAmerica Insights Order Form (or similar agreement for services) upon 30 days notice to Company, or immediately if:  a) Company fails to pay for any outstanding invoices, b) the Services Agreement between LiveHelpAmerica and Company is terminated, or c) any third party licensor terminates any agreement to provide services in support of LiveHelpAmerica Insights.

LiveHelpAmerica shall retain all intellectual property rights to LiveHelpAmerica Insights. Company shall use LiveHelpAmerica Insights in accordance with applicable laws, and if required by applicable law, shall provide notice to Company’s customers and obtain consent if required, for use of LiveHelpAmerica Insights. Customer acknowledges and agrees that use of LiveHelpAmerica Insights may require de-encryption of chat transcripts