shared complementary services

COMPLEMENTARY SERVICES

Many of our clients require further services other than the handling of their customer contacts. Recognizing this need, LiveHelpAmerica has strategically partnered with some of the industry’s best to offer our clients additional complementary services that will ensure a complete solution to their sales and customer service strategies.

These value-added services can be easily synced and integrated with our contact center services, providing an all-in-one solution to meet all of your outsourcing goals. We understand that your time is extremely valuable and believe it can be better utilized by focusing on other areas of your business, which is a reflection of our partnerships and ability to provide a complete solution. Through our preferred partners, you benefit from a free assessment, cost savings, proven experience, and seamless integration. Whether you are a small, mid-size or large corporation, LiveHelpAmerica can provide information on the following complementary services:

Fulfillment

With our experience in the fulfillment area, and by utilizing our trusted partner network, we are confident that we can help you choose the right solution for your business. LiveHelpAmerica will align you with one of our preferred fulfillment partners, and you can expect to benefit from a free assessment, cost savings and seamless integration, along with increased customer satisfaction and loyalty.

Partnership Features

  • Inventory and storage management
  • Access to real-time inventory and order information
  • Seamless software integration
  • Accurate and fast deliveries

Let us help you with your fulfillment requirements, starting with learning more about your needs. Please complete our information form today.

Payment Processing

LiveHelpAmerica is aware that a crucial aspect to operating a successful business means providing your customers with various payment processing options that are fast and convenient. Many companies requiring order taking contact center services require a platform for the transaction and payment to be made. Through our trusted partner network of payment processors, we are confident that we can help you choose the right solution for your business to increase gross revenue and decrease costs.

LiveHelpAmerica will align you with one of our preferred payment processing partners, and you can expect to benefit from a free assessment, cost savings, experience, and seamless integration, among many other extended benefits.

Partnership Features

  • Reliable process with streamlined operations
  • Secure Fraud Protection
  • Accommodate and accept a variety of payment options
  • Highly compatible and easily integrated
  • Online Reporting provides valuable data

Let us help you with your payment processing requirements, starting with learning more about your needs. Please complete our information form today.

Customer Relationship Management

Part of building valuable relationships and superior customer service includes having a system that can effectively track your interactions and operations around specific individuals, groups, or companies. LiveHelpAmerica recognizes that when a CRM system is effective, it improves the processes within your business and personalizes your organization’s external relationships.

As part of it’s complete outsourcing solutions, LiveHelpAmerica can align you with one of our preferred CRM partners, from which contact you can expect a free assessment, cost savings, experience, and seamless integration. The result includes optimized relationships through improved customer service, increased revenue through up-sell and cross-sell opportunities , and access to insightful data you can use to better forecast and strategically plan.

Partnership Features

  • Accessible and secure organization data, records, information
  • Tracked marketing and communication campaigns providing real-time analytics
  • Improved customer service
  • Flexible and scalable to unique needs
  • Fully integrated

Let us help you with your Customer Relationship Management requirements, starting with learning more about your needs. Please complete our information form today.

Website Design

The way information is communicated and presented is important to the overall service of a potential customer. LiveHelpAmerica knows first-hand that because of its convenience and ability to save time, more people and businesses use the Internet to find and access information than any other medium. For this reason, having a user-friendly custom web design, combined with effectively formatted content will help attract and inform prospective customers, facilitating communication and dialogue that will lead to goal conversions.

Understanding that websites are key drivers for customer contact volume, we can help you optimize yours through our trusted partner network. We will align you with one of our preferred website consulting partners who can help optimize branding and increase your customer satisfaction and revenue through lengthened hours of operation and expanded consumer reach.

Partnership Features

  • Economic solutions providing custom and original web design/redevelopment
  • Availability of value-added elements such as flash, animation and logo design
  • Inclusion of web analytics and search engine optimization to maximize ROI and strategy
  • Increased awareness of products and services

Let us help you with your Web Design requirements, starting with learning more about your needs. Please complete our information form today.

Interactive Voice Response

The use of an effective IVR system has been proven to be highly effective in optimizing phone calls and facilitating better communication. There are many strategies at your disposal, and depending on what your goals are for servicing customers, a strategically used IVR system can help enhance your strategies. With IVR, you can optimize your customer service strategy through increased service efficiency and effectiveness.

Partnership Features

  • Cost effective solution that can be easily integrated with call center services
  • Option for automated self-serve transactions
  • Advanced reporting and analytic capabilities
  • Easy integration with current phone systems

Let us help you with your IVR requirements, starting with learning more about your needs. Please complete our information form today.

Agent Assist

LiveHelpAmerica recognizes the advantages of having an Agent Assist tool, and depending on your target market that many require specific and advanced support. As a result, we have strategically partnered with top quality Agent Assist companies that help our clients optimize agent productivity, leading to increased customer loyalty and revenue.

Partnership Features

  • Cost effective solution that integrates well with customer support solutions
  • Industry-leading technology that organizes information and databases
  • Voice of the Customer reporting

Let us help you with your Agent Assist requirements, starting with learning more about your needs. Please complete our information form today.

Virtual Agent

Typical self-service has evolved into a more dynamic service, where the use of Virtual Agents can be an effective communication channel depending on the characteristics of your target market. LiveHelpAmerica has strategically partnered with leaders in the Virtual Agent space, providing you with access to skilled personnel who service your customers online at a low cost. Clients who utilize Virtual Agents have experienced reduced website and shopping cart abandonment, resulting in increased conversions.

Partnership Features

  • 24×7 service, reaching every potential website visitor
  • Cost effective, high quality service
  • Ability to optimize website flow

Let us help you with your Virtual Agent requirements, starting with learning more about your needs. Please complete our information form today.