solutions

SOLUTIONS

Enhance Professionalism And Increase Customer Satisfaction With Our Flexible And Affordable Communication Solutions Catered To Your Large Business.

Agent Assist Sales & Service

Meet the demands of high-touch customers needing answers and support to more complex issues through Agent Assist Sales & Service. Our highly trained agents are supported by intuitive technology, facilitating the most accurate responses to provide increased customer satisfaction.

Customer Care & Retention

Increase customer satisfaction and brand loyalty by caring for your customers through the channel of their choice. LiveHelpAmerica agents are specially trained to optimize your cross-channel strategy, serving your customers using both our contact and call center models.

Live Chat Sales & Service

Optimize your online conversions with a complete live chat solution that uses industry-leading LivePerson technology and LiveHelpAmerica agents who are specially certified on the LivePerson console.

Pay-For-Performance Live Chat

Decrease your investment risk in Live Chat through our Pay-for-Performance (PFP) delivery model, structured to provide highly incented and motivated chat agents that will uplift your online sales and reputation.

Email Response

Achieve faster response times and consistent messaging that satisfies the expectations of your customers. Our agents are trained to efficiently communicate via email, and accurately resolve message tickets.

Direct Response

Increase your lead captures and conversations through efficient handling of all client communication. LiveHelpAmerica’s 24x7x365 direct response solution is flexible, and capable of handling large spikes in call center volume.

Technical Support

Increase your resource efficiency while maintaining a high level of quality, allowing our 24x7x365 Technical Support Team to free up your time so you can focus on more complex queries or tier two and three support questions.

Agent Assist Sales & Service

Meet the demands of high-touch customers needing answers and support to more complex issues through Agent Assist Sales & Service. Our highly trained agents are supported by intuitive technology, facilitating the most accurate responses to provide increased customer satisfaction.

Features Of Our Dedicated Division Include:

  • Dedicated telesales and/or customer care agents with customized training on your account
  • Services offered in 3 languages (English, French & Spanish)
  • Qualified Operations Team with extensive experience in dedicated contact center management
  • Direct access to a team of Service Delivery Managers who will tactfully handle every account need
  • Daily performance tracking and agent productivity report
  • Real-time monitoring of agent activity to identify training and other quality assurance needs
  • Enterprise reporting access to monitor call center performance on demand
  • Daily back-up of all client data as part of a comprehensive disaster recovery plan

LiveHelpAmerica’s Dedicated Solutions division offers robust and flexible call and contact center solutions that assist in meeting your overall business goals. Building a true partnership, we align our culture with yours to ensure a true representation of your brand, offering our core competencies and specialization as part of your plans and strategies.

Our complete contact center delivers award-winning quality, and understanding the demands of today’s evolving customer, our multichannel approach addresses both long and short term plans to increase incremental revenues and deliver lifetime customer loyalty.

LiveHelpAmerica has proven experience and success in meeting the outsourcing objectives of Fortune 1000 corporations in various industries such as retail, automotive, e-commerce and manufacturing. Whether your outsourcing goal is to retain customers, increase revenue, generate sales, reduce service costs, or break into new markets, we have a solution that can help manage each step of your customer life cycle.

Live Help America

The Outsourced Call Center That “Speaks Your Brand”

Enhance professionalism and increase customer satisfaction with our flexible and affordable communication solutions catered to your small and medium size business.

LiveHelpAmerica has been providing small to medium size businesses across the U.S. with professional live chat support services. With dedicated low rate representatives available around the clock, 24x7x365 we pride ourselves in supporting the businesses that drive our economy. Live help has become essential for every business be it to support online pre-sales, post-sales support, or for helpdesk augmentation.

LiveHelpAmerica agents represent your company, your products, and your brand. We remain in the background and provide support to your customers and clients as if were part of your company.

Each customer of LiveHelpAmerica is provided a dedicated sales consultant who ensures that your products and services are what we become subject matter experts in.

Each LiveHelpAmerica livechat representative is dedicated to only supporting your account, no multi cross company support is provided – you own the employee without the added overhead of payroll, vacations, sick days, leaves of absences, healthcare coverage, or tax implications. You simply get one single bill at the end of each month for the services we provide..