SOLUTIONS
Enhance Professionalism And Increase Customer Satisfaction With Our Flexible And Affordable Communication Solutions Catered To Your Large Business.
Agent Assist Sales & Service
Meet the demands of high-touch customers needing answers and support to more complex issues through Agent Assist Sales & Service. Our highly trained agents are supported by intuitive technology, facilitating the most accurate responses to provide increased customer satisfaction.
Customer Care & Retention
Increase customer satisfaction and brand loyalty by caring for your customers through the channel of their choice. LiveHelpAmerica agents are specially trained to optimize your cross-channel strategy, serving your customers using both our contact and call center models.
Live Chat Sales & Service
Optimize your online conversions with a complete live chat solution that uses industry-leading LivePerson technology and LiveHelpAmerica agents who are specially certified on the LivePerson console.
Pay-For-Performance Live Chat
Decrease your investment risk in Live Chat through our Pay-for-Performance (PFP) delivery model, structured to provide highly incented and motivated chat agents that will uplift your online sales and reputation.
Email Response
Achieve faster response times and consistent messaging that satisfies the expectations of your customers. Our agents are trained to efficiently communicate via email, and accurately resolve message tickets.
Direct Response
Increase your lead captures and conversations through efficient handling of all client communication. LiveHelpAmerica’s 24x7x365 direct response solution is flexible, and capable of handling large spikes in call center volume.
Technical Support
Increase your resource efficiency while maintaining a high level of quality, allowing our 24x7x365 Technical Support Team to free up your time so you can focus on more complex queries or tier two and three support questions.
Agent Assist Sales & Service
Meet the demands of high-touch customers needing answers and support to more complex issues through Agent Assist Sales & Service. Our highly trained agents are supported by intuitive technology, facilitating the most accurate responses to provide increased customer satisfaction.
Features Of Our Dedicated Division Include:
- Dedicated telesales and/or customer care agents with customized training on your account
- Services offered in 3 languages (English, French & Spanish)
- Qualified Operations Team with extensive experience in dedicated contact center management
- Direct access to a team of Service Delivery Managers who will tactfully handle every account need
- Daily performance tracking and agent productivity report
- Real-time monitoring of agent activity to identify training and other quality assurance needs
- Enterprise reporting access to monitor call center performance on demand
- Daily back-up of all client data as part of a comprehensive disaster recovery plan
LiveHelpAmerica’s Dedicated Solutions division offers robust and flexible call and contact center solutions that assist in meeting your overall business goals. Building a true partnership, we align our culture with yours to ensure a true representation of your brand, offering our core competencies and specialization as part of your plans and strategies.
Our complete contact center delivers award-winning quality, and understanding the demands of today’s evolving customer, our multichannel approach addresses both long and short term plans to increase incremental revenues and deliver lifetime customer loyalty.
LiveHelpAmerica has proven experience and success in meeting the outsourcing objectives of Fortune 1000 corporations in various industries such as retail, automotive, e-commerce and manufacturing. Whether your outsourcing goal is to retain customers, increase revenue, generate sales, reduce service costs, or break into new markets, we have a solution that can help manage each step of your customer life cycle.
